The Conductors

Your favorite apps and programs share one thing in common: they are all thoughtfully ed. Operations is the business practice that ensures great and great ers thrive and deliver meaningful impact. The Conductors is your comprehensive guide to Ops. You‘ll learn how to successfully advocate for, build out, scale up, and ultimately operate organizations. Who Should Read This Book? Although The Conductors is definitely for ers, it‘s also an essential field guide for product and project managers of all types. Anyone who works in the intersection of process and change management, such as healthcare, tech, or financial services, can learn the methodologies used by Ops practitioners. People who work hand-in-hand with ers, particularly those in the fields of software, hardware, or creative , will also find this book useful. Finally, leaders in , product, business, and engineering should read this book to learn how to create their own Ops culture where teams who build great user experiences can thrive. Takeaways Learn what Ops is and where it began. Explore the most common backgrounds for people who want to become Ops practitioners. Define the eight career competencies that all Ops practitioners share. Learn the practical application of building, running, and growing a Ops team--one that is already in existence or one that is built from scratch. Highlight the different kinds of paths a Ops professional can take in their career--with real-world examples. Operationalize values by leading to effect transformative changes in teams and businesses. Show how the four most common Ops org models influence the ways in which teams can function and be organized. Use the book‘s comprehensive toolkit for both hiring or interviewing for a Ops team.