Reing Thinking

American Book Fest Awards 2025 Finalist in the Business: General category Finalist in the Business: Problem Solving category of the Goody Business Book Awards 2025The world doesn’t work. But there is a way to make it work – it’s called . In Reing Thinking, Clive Grinyer discusses service – the holistic process of managing all the points in a customer’s journey with the provider, from the initial introduction down to the last customer interaction, with the purpose of ing each interaction and experience in a way that is user-friendly and relevant to the customer. He argues that is a way to think more humanely, to create better business and navigate through complex systems to achieve successful outcomes. Sharing inspirational stories and examples of the power of from around the world, he explores how service methods combine data and research to understand how context and creativity can be used as a problem-solving tool to engineer, reframe, and deliver effective solutions and help organizations succeed. Whether you are a leader in business or in government, a practicing er looking to use your skills to enhance your impact, or a student keen to use your creativity to improve the prospects of the planet and society, this book will challenge you to change how you think. It will help you make informed decisions and craft products and services ed to create solutions for the people who use them.