ServiceNow’s Intelligent IT Service Management

This book explores how ServiceNow’s AI capabilities are reshaping IT Service Management by enabling smarter, faster, and more efficient service delivery. It provides a practical guide to leveraging features like Predictive Intelligence, Virtual Agents, and Now Assist to elevate traditional ITSM processes. Emphasizing the importance of strategic planning and thoughtful implementation, it equips organizations to drive intelligent automation and achieve a seamless AI-powered transformation. ed as a practical guide for IT administrators and decision-makers, this book provides actionable strategies and insights—from understanding ServiceNow‘s AI-driven innovations to implementing a robust ITSM framework. With step-by-step instructions and real-world examples, it equips you with the skills and resources necessary to harness AI‘s full potential, drive operational excellence, and align your IT services with your organization‘s strategic goals in the digital era. You Will: Learn how ServiceNow’s AI capabilities can transform IT Service Management (ITSM) and its key benefits. Study real-world case studies demonstrating AI‘s impact on IT service delivery. Explore insights to navigate challenges and ensure a seamless AI adoption journey on your ServiceNow platform. Who This Book is for: IT Service Management (ITSM) managers, IT Managers and IT Leaders